At Marine Outboard Engines, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your purchase, we’ll do everything we can to make it right.
To make a return for a refund, please follow these guidelines:
1. Log in
To initiate your return, log in via your MyAccount or go to the order tracking area. Go to your order history and click on the order you wish to return. In the Order Tracking area, please enter your order number and your e-mail address.
2. Fill in
Now click on the return button and fill in all fields on the following page. This makes the return process easier for you and us and makes it much faster. Select or fill in the fields:
– The items to be returned in the order
– The invoice number your order
– The reason for returning the product/s
– In case of a defect, additional description is required
3. Submit
When you have filled out everything, send us your return request. We have now received your returns application.
4. Prepare return shipment
From here on we take over and check your data. If we have any questions about your return, a service employee will contact you and go through any questions with you. Afterwards, or if all your return details are sufficient and correct, you will receive an e-mail with a link to create the return label on your own.
5. Return
Now attach the return label to the package and follow the further instructions in the e-mail.
6. Processing and refunds
As soon as your shipment arrives, we’ll let you know. The shipment will then be checked for the consistency of the data provided. If everything is correct, you will be refunded the full amount for the specified items as quickly as possible using the payment data provided or entered and your return is complete. Please note that the processing and refund of your return may take 7-14 working days. Should we find out during the examination of your return that one of the items registered for the return is missing or damaged, we will contact you again.
For items purchased online, you can send them back for a full refund within 15 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
How will I receive a refund ?
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.
Why have I been refunded for an item instead of it being exchanged ?
When you send back an item for an exchange it depends on stock availability at the time. If we don’t have the item you want to exchange to, we will process a refund instead.
You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
When will I receive a refund ?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks’ processes. At certain times of the year, the process time will be longer, like around Christmas and public holidays.
I can’t see a refund on my Bank statement
Please allow 7 days for the refund to appear in your bank account.
